Filip Höfer, Očovská 3705/28, 69501 Hodonín, Czechia, European Union
Business on the basis of intellectual property laws
FastSpring — Secure ecommerce platform
Goods and deliveryCharacter of the goods: Digital product — Perpetual software license
Instant digital delivery: As soon as you complete your purchase, a key will be shown and emailed to you allowing you to unlock the full game.
- One license key grants full use of three instances of the product for which it was issued.
(Exception: One Chess 2013 license key covers one active copy only.)
- The customer is charged on a one-time basis.
- The license does not expire and there are no maintenance costs.
Warranty and refund policy30-day money-back guarantee: A full refund is issued if customer expectations are not met.
2-year full warranty: The author guarantees that the product works according to the documentation.
Lifetime limited warranty: The product will keep working as long as it is technically possible with reasonable effort.
Product support and end-of-life policyProduct support is provided by these means:
- software updates,
- two-way electronic communication.
All customer inquiries are addressed directly by the author and responded to within 24 hours, often within an hour or two. Support via phone is available on request.
Customers are provided with product-related technical support until the product reaches its end of life (EOL). In accordance with the 2-year warranty, a product will reach its EOL no sooner than two years after the last order from its last customer. All customers of the product receive support until the stated EOL date, which is set at the end of product sales. This policy provides several extra years of support for most customers.
End-user license agreement (EULA)
The use of every product is governed by the applicable EULA. This document is displayed when installing the software and is also accessible via the Help - About menu when the app is open.
While everyone is welcome to contact support, any guarantees are applicable to commercially licensed software only.